Terms and Conditions

Article 1 (Purpose)

These Terms and Conditions (T&C) govern the rights, obligations, and responsibilities of k-food.market (the “Mall”) and its users in using the internet-related services provided by the Mall.

Article 2 (Definitions)

• Mall: The virtual business establishment operated by DLF Co., Ltd.
• User: Individuals who access and use the Mall’s services.
• Member: A registered user with continuous access to the Mall’s services.
• Non-Member: A user who accesses services without registering as a member.

Article 3 (Terms and Conditions)

• The Mall shall post the T&C prominently on its website.
• Users must acknowledge and agree to the T&C before using the Mall’s services.
• The Mall may revise the T&C with prior notice, except for changes that significantly disadvantage users.

Article 4 (Service Provision)

• The Mall provides information on goods and services, facilitates purchase contracts, and handles delivery.
• The Mall may suspend services temporarily for maintenance or technical reasons.
• The Mall is liable for damages caused by service interruptions due to its negligence.
• The Mall does not compensate for damages if the damages are caused by force majeure such as natural disasters or by the user’s intent or negligence.

Article 5 (Membership)

• Membership is optional and requires registration.
• The Mall may reject membership applications for valid reasons.
• Members are responsible for maintaining the confidentiality of their login credentials.

Article 6 (Purchase Process)

• Users select goods, provide information, and confirm their purchase.
• The Mall must obtain user consent for collecting and using personal information.
• A contract is formed upon the Mall’s acceptance notification.

Article 7 (Payment)

• The Mall offers various payment options.
• The Mall shall not charge additional fees for payment methods.

Article 8 (Order Confirmation and Changes)

• Users can request changes or cancellation of their purchase application within a specified timeframe.
• The Mall shall process such requests promptly, subject to certain conditions.

Article 9 (Delivery)

• The Mall specifies delivery methods, costs, and timelines.
• It is liable for damages caused by delayed delivery due to its negligence.

Article 10 (Refunds)

• The Mall shall issue refunds if it cannot deliver goods or services.
• Refund procedures and timelines are outlined.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
• Late or missing refunds

1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at master@dlf.co.kr.

• Only regular priced items may be refunded. Sale items cannot be refunded.
• Please note that the product may be unavailable upon reordering, and discounts or exchange rates may have changed.

Article 11 (Return/Exchange)

• Request period depending on the reason for return/exchange

1. Within 7 days after receiving the product in case of simple change of mind by the buyer (buyer is responsible for return shipping costs such as import duties and round-trip international shipping costs)
2. Within 3 months after receiving the product in case of difference from product defect or product misrepresentation or within 30 days from the date of learning of difference from display/advertisement (seller is responsible for return shipping costs)
3. Return/exchange is not possible after either of the above has passed* Due to the product’s nature, exchanges are limited. We recommend returning the item and placing a new order. Please note that the product may be unavailable upon reordering, and discounts or exchange rates may have changed.

• Reasons for non-return/exchange

1. When the return/exchange period has passed
2. When the product and its components are lost/damaged due to the buyer’s responsible reason (however, this excludes cases where the packaging is damaged to check the contents of the product)
3. When the packaging is damaged due to the buyer’s responsible reason and the product value is significantly lost (e.g. food, cosmetics, perfume, records, etc.)
4. When the value of the product is significantly reduced due to the buyer’s use or partial consumption
5. When the value of the product is significantly reduced to the extent that resale is difficult due to the passage of time
6. In case of custom-made products that are manufactured according to the customer’s request (No returns/exchanges due to change of mind after production begins)
7. If the packaging of products that can be copied is damaged (e.g. S/W, CD/DVD, books, etc.)
8. If the components of the purchased product are missing. (e.g. cosmetics set, free gift, etc.)
9. Complaints on color/size or a simple change of mind.

Article 12 (Subscription Cancellation)

• Users may cancel subscriptions under certain conditions, as specified in the Act on Consumer Protection in Electronic Commerce.
• The Mall shall process cancellation requests promptly and refund any payments.

Article 13 (User Rights)

• Users have the right to:

1. Access and rectify their personal information
2. Request the erasure of their personal information
3. Restrict or object to the processing of their personal information
4. Data portability

• The Mall shall process such requests within a reasonable timeframe.

Article 14 (Data Protection)

• The Mall is committed to protecting user privacy and complies with applicable data protection laws.
• It implements appropriate security measures to safeguard personal information.
• The Mall obtains explicit user consent for collecting and using personal information.

Article 15 (Dispute Resolution)

• The Mall prioritizes user complaints and aims for prompt resolution.
• Disputes can be mediated through the Fair Trade Commission or a dispute resolution agency commissioned by the city/provincial governor.

Article 16 (Governing Law)

• Korean law governs the T&C and any disputes arising from them.

Article 17 (Amendments)

• The Mall may amend the T&C with prior notice, except for changes that significantly disadvantage users.